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--- uk-broadband [2023/08/23 04:36] – [The Timeline] philip
+++ uk-broadband [2023/08/23 18:43] (current) – [The Timeline] philip
@@ Line 36: / Line 36: @@
   - On 10th August around 9am, dial-tone miraculous appeared, and a very crackly phone line was now available. Calls could be made in and out. Still no broadband though - must be yet another OpenReach department. I reported the appearance of dial-tone to Home Telecom, no response as usual.
   - On 14th August I called Home Telecom Orders team to find out what was happening with my broadband order. I was informed that OpenReach had only just reported the connection was live, and that Home Telecom would now have to raise the job to connect the broadband. The connection would take at most 5 working days.
-  - As of 22nd August, still no broadband, and still no improvement in the very crackly phone line. Also, when calling into the number, it diverts after 10 seconds to a voice answering service which says "Please Hold" and then the line goes dead. That's not v useful. Home Telecom has no on-line fault reporting service, so it will have to be yet another phone call. Maybe once broadband is working, so as not to distract them about news of the bad phone line. //Actually, how will broadband work if the phone line is so bad? I guess we'll find out eventually.//
+  - On 23rd of August I got an automated voice call from OpenReach simply saying "28th August" and then it hung up. No context. But I assume broadband go-live maybe? A few minutes later an email followed from Home Telecom saying that the broadband go-live would be sometime on the 28th August, any time up to 23:59 in fact. Still no improvement in the very crackly phone line. Also, when calling into the number, it diverts after 10 seconds to a voice answering service which says "Please Hold" and then the line goes dead. That's not v useful. Home Telecom has no on-line fault reporting service, so it will have to be yet another phone call. Maybe once broadband is working, so as not to distract them about news of the bad phone line. //Actually, how will broadband work if the phone line is so bad? I guess we'll find out eventually.//
 This log will be updated as more information becomes available. Stay tuned for the next exciting update on how to get broadband installed in rural Scotland (3 miles from a major town, that is).